❓ FREQUENTLY ASKED QUESTIONS
Everything you need to know
Answers for users, location owners and sales reps.
🤖 How does the station work?
The station is an intelligent rental system. Customers can rent a powerbank via QR code, app or credit card. The station automatically charges the powerbanks, detects rentals/returns and reports status to our system. You don't have to do anything – the station works for you.
🔌 What connectors do the powerbanks have?
Each powerbank has three built-in cables: USB-C, Lightning (Apple) and Micro-USB. This makes it compatible with all common smartphones and devices.
⏱️ How long does a powerbank last?
The lifespan is approx. 3-5 years or 500-800 charge cycles. We monitor the condition and replace them when performance declines.
🔢 How many powerbanks fit in the station?
Depending on the model: 12, 24 or 48 slots. You can also combine several stations at one location.
⚡ Are the powerbanks always charged?
Yes! The station automatically recharges all powerbanks. They are 95-100% charged when rented out.
📊 Is there software / a dashboard?
Yes! You get access to a partner dashboard with real-time data: rentals, revenue, station status, problem notifications and more.
🖥️ Can I run ads on the display?
Yes! The built-in display can be used as ad space. You can advertise your own products or rent out the space – an extra source of income.
💶 What does setup cost for a location owner?
As a location owner (Hub Host) there is a one-time investment cost for the station. The exact cost depends on the model and bundle – we'll create a personalized quote in a one-on-one conversation.
📅 Are there monthly fees?
Yes, a monthly service and support fee applies. This covers technical support, software updates, maintenance and the partner dashboard.
⚡ Who pays for the electricity?
The location owner pays for electricity. The cost is minimal: approx. €50-80 per year per station.
💰 How much revenue can I expect as a location owner?
On average 50-200 rentals per month per station. At €2 per rental that's €100-400 revenue monthly. In top locations (train stations, malls) significantly more.
📊 How much profit do I make as a location owner?
You receive the entire revenue minus the monthly service fee and electricity cost. Your net profit is approx. 70-80% of revenue.
📅 When are payouts made?
Payouts are made monthly, by the 15th of the following month, with a detailed statement.
⏱️ How long does payback take?
With a good location choice, your investment pays back within 6-12 months. After that, it's pure profit.
📏 How big is the station?
12-slot: 52.5 x 29.5 x 27.5 cm
24-slot: 189 x 30 x 54 cm
24-slot outdoor: 193 x 43 x 52 cm
48-slot: 217 x 31 x 71 cm
24-slot: 189 x 30 x 54 cm
24-slot outdoor: 193 x 43 x 52 cm
48-slot: 217 x 31 x 71 cm
📍 Where can the station be placed?
Anywhere people are: cafés, hotels, shopping centers, train stations, offices, event venues. The station can be freestanding or wall-mounted.
📶 Does it need WiFi or a SIM card?
The station needs internet access. Either via WiFi or a built-in SIM card (LTE). We cover the SIM card costs.
🔌 Is a normal power outlet enough?
Yes! A standard 230V outlet is enough. No special electrical installation needed.
⏱️ How long does installation take?
Installation takes 30-60 minutes. Your business can stay open during that time.
👷 Who installs the station?
Our technical team handles the installation. You don't need to prepare anything.
🔧 Who takes care of defects?
We handle full maintenance. Stations are monitored remotely – we react immediately to problems.
🔄 Who replaces damaged powerbanks?
We replace damaged or worn powerbanks free of charge. You don't need to do anything.
⏱️ How fast is the service response?
For technical issues we respond within 24 hours. In urgent cases: 4 hours – 24/7.
🧹 Do I have to do anything myself as a location owner?
No! You don't need to do any maintenance. The station runs automatically. You only provide space and power.
📞 Is there a hotline?
Yes! You get a 24/7 support hotline and a personal contact person.
🔒 What happens in case of theft?
Every powerbank has a serial number and can be charged via the deposit if not returned. In case of theft of the station, our insurance covers it.
⚖️ Who is liable for damage?
We are liable for technical defects. For customer-caused damage, the customer is liable via the deposit. As a location owner, you take no risk.
🛡️ Are the powerbanks insured?
Yes! All powerbanks are insured against theft, damage and technical defects.
💳 Is there a deposit?
Yes, a deposit of €15-30 per powerbank is charged. It is refunded on return and protects you as a location owner from losses.
📝 Is there a minimum contract term?
The minimum term is typically 12 months. The notice period is 30 days to the end of the month.
🔐 Is the solution GDPR-compliant?
Yes! All data is processed in accordance with GDPR. Payments via Stripe (PCI-DSS certified).
💭 "Nobody asks for that at our place."
Demand grows with the network. Many customers only ask for a service once they see it. Over 80% of users recommend the service after first use.
🔌 "We already have power outlets."
Outlets tie customers to one spot. With our powerbank, customers can charge their device and move around freely – while still staying in your business and spending more.
📉 "It's not worth it."
With just 3 rentals a day you already generate €36 revenue monthly – completely passive. Your investment pays back in 6-12 months. We'll calculate your individual forecast in a personal conversation.
⏰ "I don't want any extra work."
You have no extra work! The station runs fully automatically. You only provide space and power – we handle the rest. Nothing to refill, maintain or check.
🔋 "Our guests bring their own powerbank."
Many guests forget their powerbank, don't have it with them, or have a dead battery. Our service is an extra convenience for your guests – and an extra income stream for you.
📄 "I don't want to sign a contract."
Our contract is transparent and fair – no hidden clauses, no surprise costs. We want long-term partnerships on a voluntary basis. Terms are fully disclosed before signing.
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